XEACHANGE provides global shipping, mainly cover the North America, Europe, Oceania and so on. We use the trusted international carriers serivice to ensure your package arrives safely at its destination.
There are three shipping methods
- Standard Shipping: When the order is less than $49, you need to pay $7.9 for shipping.
- Priority Shipping: Enjoy expedited delivery and rest assured that your items will arrive in perfect condition, you need to pay $12.9 for shipping.
- Free shipping: You can enjoy free shipping on orders over $49.
Please don't try to intertupt the package when ship out. Once shipped, we will email you with tracking number.
A refund can't be done when the tracking number has been come out. But you can ask for a return then get a refund. Please check the return policy.
**An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Please contact us at support@xeachange.com or online chat if your tracking number is not update after 5-7 days.
Shipping Time:
We provide free and standard shipping to select countries. See the table below for shipping times to main destinations.
| REGION | SHIPPING TIME |
| United States, Canada, Mexico | 7-10 working days |
| Europe, Australia, New Zealand | 7-10 working days |
| Indonesia, Malaysia, Singapore | 7-10 working days |
| India,South Africa,Russia | 10-30 working days |
| Brazil, Chile,Peru | 10-30 working days |
If you placed an order and want to know its status, please check your email for tracking information. If you need assistance, send us an email(support@xeachange.com). Please pre-understand, weather conditions and other circumstances outside of our control may also cause delays in transit which unfortunately are out of our hands as well as our shipping carrier’s hands. Please know that we will do everything we can within reason to ensure that your order is shipped and delivered in a timely manner.
Items Not Received
If tracking shows your order was delivered but you have not yet received your order, please send us email. We are always work to get your package to you as quickly.
Damaged Packages
We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please notify us within 48 hours of delivery. please follow these steps:
Take a photo of damaged items.
Keep all packaging and packing material.
Contact XEACHANGE Customer Support of receiving damaged items, we will handle the issue for 100% satisfation.
Refused Packages
If you change your mind and do not want this order, please do not refuse the package. The right way is return the package to our warehouse after received, then we will refund your money. And please note:
If you “refuse” a package from our company, you are responsible for all charges that are incurred for the delivery failure.
Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges).
International customers are responsible for all shipping charges, as well as all incurred brokerage fees.
If you would like to have your order reshipped, you must pay for all re-shipping charges again along with any return postage costs.
Undeliverable Packages
If a package is returned to us due to an undeliverable reason like an incomplete address, the customer is responsible for all reshipment costs.
If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.
For International customers, the refund will be less all shipping charges and incurred brokerage fees.
We do not ship to PO Boxes. Please make sure to enter your complete and authentic address during checkout. If there are 4 digits after the zip code, please add it, otherwise the delivery will fail.